A distraught mum watched in horror as her three-year-old daughter’s hand was broken after it was crushed in a lift at Primark. Helen Conway, 25, from Solihull, was momentarily tending to her baby son Mark when her three-year-old daughter Isabella’s hand became trapped in the door at the Fort Shopping Centre branch in Birmingham.

Nearby shoppers raced to help after hearing the girl’s screams, but it took 15 minutes for the tot’s hand to be released; she was taken to hospital where X-rays showed her a bone in her hand had been broken.  Ms Conway said: “Isabella was hysterical, she must have been in so much pain, it was really frightening. She was trapped there for around 10 to 15 minutes but it felt like an hour.”

Doctors said Isabella was lucky and that, due to her age, she wouldn’t need a plaster cast as her bones were soft and supple and so would heal by themselves. If she’d have been older, it may have been worse.