More than 500 people were stranded on the London Eye for three-and-half hours after a mechanical problem.The ferris wheel on the South Bank of the River Thames experienced problems and stopped turning at 19:21 BST and people were trapped until 22:40 BST. A passenger in the pod called the fire brigade at about 21:53 BST but guests were able to leave without their help.
A statement from Merlin Entertainments said: “This was a technical issue and at no point was anyone at risk”. The ride was later reopened. London Ambulance Service said it had sent a team but there were no injuries and no-one needed to be taken to hospital.
One guest, Adil, tweeted a picture of the pod he was in where a person could be seen wearing a thermal blanket. He tweeted: “Stranded in capsule 4 more than an hour. Emergency blankets out, no food or milk for babies!”
The company said it has followed its standard procedure with its technical team handling the issue and therefore did not call the fire brigade. London Fire Brigade said two fire engines and two fire rescue units with an aerial ladder were sent to the scene, but their help was not needed.