A mother-of-two was left abandoned on the side of the road with her two young sons when the driver of the bus on which she was travelling ordered the family off.
37 year-old Susan Tanner was travelling with six year-old Frankie and 15 month-old Tommy from New Romney in Kent to Folkestone in order to buy new uniform for the school term for the elder boy.
A few minutes before Ms Tanner reached her stop, Tommy became upset and began to cry. According to Ms Tanner, the unnamed male bus driver lost his temper; explaining what happened, Ms Tanner said: “The driver said: ‘Do you need some time out?’ I said ‘What do you mean?’ He said: ‘Do you need to get off the bus because the baby is crying?’
“I said no and I asked the other passengers if the baby was disturbing them. None of them said so. The driver then said ‘It’s disturbing me and I would like you to get off the bus’.”
After the Tanner family was abandoned at the side of the road, Ms Tanner had to call her partner and ask him to come to collect them: “Frankie was so upset because he didn’t understand why his mum was thrown off the bus. I am still in shock. I couldn’t believe it,” Ms Tanner said.
Now the bus company has apologised to the furious mum. A spokesman for Stagecoach explained that there is no company policy about crying children and their parents being ejected from buses: “We were very concerned to hear about this incident. We have carried out an investigation to find out what happened and can confirm that one of our drivers suggested Ms Tanner alight the bus.
“This is definitely not part of any company procedure or policy and we would like to offer Miss Tanner our sincere apologies for our driver’s actions. We will take appropriate action to prevent this from ever happening again. We have not yet received Ms Tanner’s formal complaint, but when we do we will reiterate this apology to her directly.”